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Privacy Policy

Oakridge International Trading Co. ("Oakridge," "we," "us," or "our") is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, interact with our services, or purchase our retail wellness products.

If you do not agree with this Privacy Policy, please do not use our website or services.
 

1) Scope and who we are

This Privacy Policy applies to personal information collected through:

  • Our website and related pages (the "Site")

  • Customer service channels (email, phone, chat, social media)

  • Order processing, delivery, returns, and warranty handling

  • Marketing communications (where permitted by law)

Data Controller (placeholder): Oakridge International Trading Co. Registered address: [Insert address] Contact email: [Insert privacy/contact email]
 

2) Information we collect

We may collect the following categories of personal information:
 

A. Information you provide

  • Identity and contact details: name, email address, phone number, billing/shipping address

  • Account details: username, password (if you create an account)

  • Order and support details: items purchased, order history, return requests, messages to customer support

  • Payment-related information: payment status, transaction identifiers (note: card details are typically processed by our payment providers and not stored by us)
     

B. Information collected automatically

  • Device and usage data: IP address, browser type, device identifiers, operating system, pages viewed, time spent, referring URLs

  • Cookie and tracking data: cookies, pixels, and similar technologies (see Section 6)
     

C. Information from third parties

  • Payment providers: confirmation of payment and fraud-prevention signals

  • Delivery partners: shipment status and delivery confirmation

  • Marketing/analytics providers: aggregated campaign and performance data
     

3) How we use your information

We use personal information for the following purposes:

A. Provide and operate our services

  • Process orders, payments, shipping, returns, and refunds

  • Create and manage customer accounts

  • Provide customer support and respond to inquiries
     

B. Improve and secure our business

  • Maintain, troubleshoot, and improve the Site and customer experience

  • Monitor for fraud, abuse, and security incidents

  • Conduct internal reporting and business planning
     

C. Marketing and communications

  • Send service-related messages (order confirmations, shipping updates)

  • Send marketing messages where you have consented or where permitted by law

  • Personalize content and product recommendations (where applicable)
     

D. Legal and compliance

  • Comply with legal obligations and regulatory requirements

  • Enforce our terms and protect our rights and the rights of others
     

4) Legal bases for processing (where applicable)

Depending on your location, we rely on one or more of the following legal bases:

  • Contract: to fulfill orders and provide requested services

  • Legitimate interests: to operate, improve, and secure our business

  • Consent: for certain marketing communications and non-essential cookies

  • Legal obligation: to comply with laws, taxation, and regulatory requirements
     

5) How we share your information

We do not sell your personal information. We may share personal information with:

  • Service providers who support our operations (payment processing, shipping, customer support, website hosting, analytics, marketing tools)

  • Professional advisors (legal, accounting, auditing) where necessary

  • Authorities and regulators when required by law or to protect rights and safety

  • Business transfers in connection with a merger, acquisition, restructuring, or sale of assets

Service providers are permitted to process personal information only to perform services on our behalf and are expected to protect it.
 

6) Cookies and tracking technologies

We use cookies and similar technologies to:

  • Enable core Site functionality (e.g., cart, login)

  • Understand Site usage and performance

  • Support advertising and marketing (where applicable)

You can control cookies through your browser settings. If you disable cookies, some Site features may not function properly.
 

7) Data retention

We retain personal information only as long as necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions and provide services

  • Maintain records for warranty, dispute resolution, and customer support

  • Comply with legal, tax, and accounting requirements

Retention periods vary depending on the type of data and applicable laws.
 

8) Data security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
 

9) International data transfers

If we transfer personal information across borders, we take steps designed to ensure appropriate safeguards are in place, which may include contractual protections or other mechanisms required by applicable law.
 

10) Your rights and choices

Depending on your location, you may have rights such as:

  • Access to the personal information we hold about you

  • Correction of inaccurate or incomplete information

  • Deletion of personal information (subject to legal exceptions)

  • Objection to or restriction of certain processing

  • Data portability

  • Withdrawal of consent (where processing is based on consent)

To exercise your rights, contact us at [Insert privacy/contact email]. We may need to verify your identity before fulfilling requests.
 

11) Marketing preferences

You can opt out of marketing emails at any time by using the unsubscribe link in our messages or by contacting us. Even if you opt out of marketing, we may still send non-promotional service communications (e.g., order updates).
 

12) Children’s privacy

Our Site and services are not intended for children under [Insert age threshold, e.g., 13 or 16 depending on jurisdiction]. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can take appropriate steps.
 

13) Third-party links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before providing personal information.
 

14) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date below. Your continued use of the Site after changes become effective indicates acceptance of the updated policy.

Last updated: 14 March 2026

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